Claims Guide: Industrial Special Risks / Commercial Package | Industrial Special Risks / Commercial Package | Master Builders Insurance Brokers

Industrial Special Risks /
Commercial Package

(Property & Business Interruption)

CLAIMS GUIDE

Mostly these claims will arise from losses involving such events as:

  • Fire

  • Storm

  • Flood

  • Explosion
  • Theft / Burglary

  • Malicious Damage

  • Breakage – Accidental Damage

  • Impact by Vehicles

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MBIB recommends:

  • Uploading all your important documents, insurance policies, invoices, photos and contracts to the cloud (eg Google Drive, Dropbox) or:

  • Emailing those documents to you Insurance Broker who can save them on your file

What do I need to do?

If something happens to cause loss of or damage to your property:

  1. Ensure that you and those around you are safe.

  2. Call the police or other emergency services as required. Any loss by theft or wilful or malicious damage should immediately be reported to the nearest police station and you should request a copy of police report.

  3. Take all necessary precautions (if safe to do so) to protect your property from further loss or damage.

  4. Take photos of all damaged items/areas and obtain all details you can of the incident, amount of loss and any witnesses.

  5. Contact your broker at Master Builders Insurance Brokers (MBIB) on 1800 150 888 as soon as possible for instruction on how to handle the claim.

  6. We will send you the appropriate claims forms for you to fill out and ask you for evidence of the loss (eg. quotes, invoices, photos, contracts, witness details etc).

  7. Fill out and send us back the claims forms as soon as possible after the occurrence whilst details of the incident is still fresh in the minds of all concerned.

  8. Our dedicated claims team will then handle your claim and be in contact with all important updates.

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